If your fridge do not have the space to keep the cake, please keep the cake in COLD air conditioned environment. Q : How should I keep the cake once I received it?Ī : We will advise to keep the cake in fridge once you received it. Kindly note that our customer service will contact recipient for confirmation on delivery time before delivery.Ĥ) We reserve the rights to charge additional for delivery if re-attempt is required for delivery if nobody is available to receive the cake during delivery. Q: What information do I need to provide for delivery?Ī: We require clear information for delivery details:ġ) Full address (House/ Unit Number, Building Name, Street name,Postcode).Ģ) For delivery to restaurant/ event venue, please provide information on table reservation name.ģ) For cake delivery as a gift to recipient, kindly provide recipient contact number, name and full address. ![]() Q: Can I self-pick up instead of deliver to me?Ī: Yes, you may self- pick up from our HQ located at 49G, Jalan PJS 1/50, Petaling Utama Avenue, Petaling Jaya, Selangor from 9.30 a.m - 7.00 p.m (Tuesday - Sunday, Closed on Monday). ![]() We only use motorbike delivery for small item (example : gift box, non-fragile item). When you pay for delivery, we guaranteed you a 100% safe cake delivery to your venue. Our delivery service is strictly only using car and by professional with experience in cake delivery to ensure a safe cake delivery. Delivery fee will be calculated at check out.Ī: Our cake is mostly comes with delicate design. Q: How do I track my order or check if my order has been deliver?Ī: You can check with us via Whatsapp at 0126891470 or we will notify you via email.Ī: Yes, delivery charge is based on distance from our store located at PJS 1. Kindly refer item description for notice day required for different item. Q: Do you do same day delivery and how many day of advance order required for a delivery?Ī: Yes same day delivery is available for selected item and it has to be order before our daily cut-off time at 3 p.m. ![]() Kindly note that we are close every Monday. If you require a delivery outside our stated time, kindly contact us at 0126891470 via Whatsapp or using the facebook messenger. The stated delivery time is subject to 1 hour earlier/delay depending on traffic condition, weather and peak hours (ie: festive season). Q: What time will you deliver to me and can I specify an exact delivery time?Ī: Upon checkout you will have the option to select your preferred delivery time slot from 11 a.m - 7p.m for delivery in KL & Selangor. Q: Which area does Foret Blanc deliver to?Ī: Currently our delivery in Malaysia is only limited to Klang Valley (Kuala Lumpur and Selangor).
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